Last updated: October 25, 2026
Shipping
- Where we ship: United States addresses only (all 50 states). We do not ship internationally, to freight forwarders, or to addresses we cannot verify.
- Processing time: orders are dispatched within 1–2 business days after payment is confirmed. Orders paid by Cash App or Venmo are processed once the payment is received and matched to the order number in the memo.
- Carriers: USPS Priority Mail (1–3 business days); Priority Mail Express (1–2 business days) optional at checkout. Tracking is emailed when the carrier scans the label.
- Rates: flat-rate shipping of $9.95; free shipping on orders of $149 or more (before tax).
- Packaging: plain, discreet outer packaging. Vials ship sealed, cushioned and with a desiccant pack. Products are lyophilized and stable at ambient temperature for the duration of transit.
- Address accuracy: you are responsible for providing a complete, correct address. Packages returned to us because of an address error can be re-shipped at your cost; we cannot refund orders refused or returned by the carrier.
Lost, stolen or delayed packages
Risk of loss passes to you when the carrier accepts the package. If tracking shows no movement for 7 business days, or shows “delivered” but the package is not there, contact support@wickedpeps.com within 7 days of the last tracking update so we can open a carrier trace. Where the carrier confirms loss we will reship once; where the carrier confirms delivery to the address you provided, the order is considered fulfilled.
Delivery Guarantee (optional, offered at checkout). For 3% of the product subtotal (minimum $1.99), pre-selected at checkout and removable with one click, we reship your order once at no charge if it is lost in transit, shows as delivered but did not arrive, or arrives damaged — no carrier trace required. Tell us at support@wickedpeps.com within 14 days of the last tracking update or delivery scan. The Guarantee is per order, covers one reshipment of the same items to the same address, and does not cover addresses entered incorrectly at checkout or packages refused or returned by the carrier. Your choice is recorded on the order.
All sales final
Our products are research chemicals in sealed containers. For safety and integrity reasons we do not accept returns or exchanges, and all sales are final, including for orders placed in error, duplicate orders that have shipped, or changes of mind.
Damaged, defective or incorrect items — 72-hour window
If a package arrives with a broken vial, a compromised seal, visible damage, or the wrong item or size, we will make it right:
- Email support@wickedpeps.com within 72 hours of the carrier’s delivery scan.
- Include your order number and clear photos of the shipping box, the inner packaging, the label and the affected item.
- Keep all packaging until the claim is resolved; the carrier may request inspection.
Verified claims are resolved with a replacement shipped at no charge or, at our election, a refund of the affected item. Claims made after 72 hours, without photographs, or for items that have been opened or used are not eligible.
Refund timing
Approved refunds are issued to the original payment method. Manual-payment refunds (Cash App, Venmo) are sent to the account the payment came from within 3 business days. Card refunds post within 5–10 business days depending on your bank.
Disputes
Please contact us before contacting your bank. Chargebacks filed on orders that were delivered as described are contested with the complete order record, including the research-use attestation and carrier delivery confirmation. See the Terms of Sale.
Wicked Peps LLC · 980 N Michigan Ave Ste 1090 PMB 919772, Chicago, IL 60611 · support@wickedpeps.com