Last updated: October 25, 2026
When an order can be cancelled
An order can be cancelled only before a shipping label and tracking number have been generated. Because we dispatch quickly, that window is often short. To request a cancellation, email orders@wickedpeps.com with your order number and the word CANCEL in the subject line. Cancellation is confirmed by email; if you do not receive a confirmation, the order has not been cancelled.
After tracking is generated
Once a label and tracking number exist, the order cannot be cancelled, recalled or redirected, and the all-sales-final policy applies. Refusing delivery does not cancel the order and does not qualify for a refund.
Unpaid manual-payment orders
Orders placed with Cash App or Venmo that are not paid within 48 hours are cancelled automatically. If you paid after the cutoff, contact us and we will either reinstate the order or refund the payment.
Refunds on cancelled orders
Cancelled orders are refunded in full to the original payment method: manual payments within 3 business days, card payments within 5–10 business days depending on your bank.
Cancellations by Wicked Peps
We may cancel any order before shipment where we suspect a prohibited use, cannot verify the address or payment, identify a pricing or listing error, or where the order violates our Terms of Sale. Cancelled orders are refunded in full.
Wicked Peps LLC · 980 N Michigan Ave Ste 1090 PMB 919772, Chicago, IL 60611 · support@wickedpeps.com