Email is fastest. We answer within one business day, Mon–Sat, 9am–6pm CT.
Check your order status
Enter your order number and the email you used at checkout.
Open a ticket
Email support@wickedpeps.com with your order number in the subject. For damage claims attach photos of the box, packaging, label and item.
Common questions
I paid by Cash App or Venmo — when does my order ship?
Once we match your payment to your order number. Put the order number in the payment note and we’ll usually confirm within hours. Orders confirmed by 2 PM CT ship the same business day.
Where’s my tracking?
It’s emailed automatically when the carrier scans the label. Check spam, then use the order tracker above. If it’s been more than one business day since payment confirmation, email us.
My package arrived damaged or with the wrong item.
Email support within 72 hours of the delivery scan with photos of the box, packaging, label and item. We’ll replace it. Details in the Shipping & Returns policy.
Can I cancel?
Only before a tracking number is generated. Email orders@wickedpeps.com with CANCEL and your order number in the subject.
Can I change the shipping address?
Before tracking is generated, yes — email orders@ immediately. After that, no.
Do you offer discounts?
WELCOME15 for 15% off your first order, Buy 2 Get 1 Free 3-Packs on every product, 10-Vial Lab Kits at 25% off, and free Priority shipping over $149. Partners earn 10%+ — see the Partner page.
Contact
support@wickedpeps.com — questions, damage claims, anything
orders@wickedpeps.com — cancellations and address changes only
Wicked Peps LLC, 980 N Michigan Ave Ste 1090 PMB 919772, Chicago, IL 60611
All products are for in-vitro laboratory research use only. Support cannot provide any guidance on use in or on humans or animals.